Resumé
I get people excited about your technology
The vehicles are customer stories, white papers, articles, blogs, and video scripts. A typical engagement looks like this:
Meeting to understand your goals: audience, where they are in the sales cycle, and key take-aways
Content gathering, typically interviews
Detailed outline for your team to bless or refine
First draft, written in conversational language with real-world examples
Final copy
I love technology and am versed in a wide range of topics, including cloud, AI/ML, Internet of Things, DevOps and modern software engineering, networking, cybersecurity, and software-defined everything. Industry experience includes enterprise, small and midsize businesses, communications service provider, healthcare, K-12 and higher ed, public safety, and more.
1985 - present
Writer and President, Raider Communications, Inc.
Los Gatos, California
Los Gatos, California
Develop white papers, blogs, sucess stories, brochures, articles, tutorials, video scripts, and other technical communications. Click here for a partial list of clients and writing samples.
Gather content by interviewing subject matter experts with technical and business perspectives.
Manage the review process.
1983-1985
Director of Corporate Communications, Atalla Corporation (acquired by Tandem)
San Jose, California
San Jose, California
Developed product documentation, including user manuals, reference manuals, and self-paced training for encryption-based electronic security solutions for financial institutions.
Developed marketing collateral, including brochures and data sheets.
Wrote press releases.
Authored contributed articles and pitched them to industry journals.
Developed and administered technical training for sales and support personnel.
Managed advertising programs.
1982-1983
Instructional Designer, INPSYCH
Mountain View, California
Mountain View, California
Developed user manuals, self-paced training, and reference manuals for clients.
Applied the Instructional Systems Design (ISD) method, which involves conducting a top-down task analysis and developing learning goals at the outset of the project.
Completed more than three dozen manuals for about 20 clients in one year.
Education
Pomona College, Claremont, California
B.A. in Cognitive Psychology