Resumé

I get people excited about your technology

The vehicles are customer stories, white papers, articles, blogs, and video scripts. To deliver a great product, I focus on process:

  • Meet with you to understand your goals: audience, key take-aways, and point in the sales cycle.

  • Gather content, typically by interviewing your experts

  • Develop a detailed outline for your team to bless or refine.

  • Tell your story with clear prose and real-world examples, gearing the story to your audience: business people or technologists. First drafts are typically pretty close to final.

I love technology and am versed in a wide range of topics, including cloud, AI/ML, Internet of Things, DevOps and modern software engineering, networking, cybersecurity, and software-defined everything. Industry experience includes government, enterprise, healthcare, K-12 and higher ed, small and midsize businesses, public safety, service provider, and more.

1985 - present

Writer and President, Raider Communications, Inc.
Los Gatos, California

  • Develop white papers, blogs, sucess stories, brochures, articles, tutorials, video scripts, and other technical communications. Click here for a partial listing of clients and writing samples.

  • Gather content by interviewing subject matter experts with technical and business perspectives.

  • Manage the review process.

1983-1985

Director of Corporate Communications, Atalla Corporation (acquired by HP)
San Jose, California

  • Developed product documentation, including user manuals, reference manuals, and self-paced training for encryption-based electronic security solutions for financial institutions.

  • Developed marketing collateral, including brochures and data sheets.

  • Wrote press releases.

  • Authored contributed articles and pitched them to industry journals.

  • Developed and administered technical training for sales and support personnel.

  • Managed advertising programs.

1982-1983

Instructional Designer, INPSYCH
Mountain View, California

  • Developed user manuals, self-paced training, and reference manuals for clients.

  • Applied the Instructional Systems Design (ISD) method, which involves conducting a top-down task analysis and developing learning goals at the outset of the project.

  • Completed more than three dozen manuals for about 20 clients in one year.

Education

  • Pomona College, Claremont, California
    B.A. in Cognitive Psychology